Virtusa made a phenomenal debut in its first year of participation in Gartner’s CX/CRM Service Providers Magic Quadrant. Virtusa is in the Niche Players quadrant due to a combination of pragmatic CX consulting, CRM technology capabilities, strong Industry domain knowledge and superb customer satisfaction.

Following the evaluation of 20 service providers, We believe Gartner found Virtusa to be a good fit for clients that are looking for CRM technology implementation and integration services particularly when CRM analytics are used for customer service and marketing.

 

Fig: Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

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© Copyright Gartner, Inc. Source: "Gartner Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide", Patrick J. Sullivan, Ed Thompson, Published 8 January 2018.

Disclaimer: This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available via this link. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.