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To meet the growing demand of the end customers, organizations are revisiting their business processes strategies. They are revamping their business processes to cater to new digital channels, transforming the existing legacy processes for better customer engagement and making them more transparent and operational. With renewed focus on launching and redesigning new products and experiences, organizations are turning to next-generation BPM service providers to bridge the gap for long term sustainability.

Leading independent research firm, Forrester Research, Inc., states that next-generation service providers “focus on redesigning business processes to deliver better customer experiences and extending systems of record processes to mobile and other digital channels”

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In the November 2013 report by Forrester Research, Inc., Principal Analyst Clay Richardson titled “Market Overview: BPM Service Providers, Q4 2013”, the firm has identified BPM service providers and explains the shift of BPM services towards customer engagement as well as the right partner for new BPM demands.

In this report, Forrester cites Virtusa as a leading global IT services provider with a “dedicated BPM practice.”