BPM is no longer the old paradigm of ‘automating the static’. The new mantra is ‘process transformation’ leading to enriched new customer experiences.

The role of ‘digitally enabled’ disruptive innovation in an organization’s business process is getting phenomenal. Organizations need to anticipate, adapt, and harness this disruption in their existing BPM, to help them succeed in the new world of the digital customer.

The spotlight is now on unstructured business processes, dynamic case management, mobility, and cloud-based BPM solutions. Enterprises might actually need to shift the focus of their BPM from processes to customers. They need to internalize the customers’ needs and wants and be able to offer personalized solutions. Personalization empowered by linkage and insightful management of data will lead to frictionless omni-channel engagements driven by BPM. 

With such intelligent processes, timely solution to demanding problems, and execution at lightning speed, organizations will be able to bring the customer to the center of their universe! 

Learn how to:

• Understand the impact of digital - What does digital transformation mean for today’s business?
• Discuss where the new challenges are coming from and the risks associated with non-digitally transformed organisations
• Succeeding in the customer experience paradigm