Forrester recognizes Virtusa as a "Leader" in The Forrester Wave™: Application Outsourcing Capabilities Of Midsize Offshore Vendors, Q4 2016. The Forrester Wave™ evaluated 12 of the most significant providers across current offering, strategy, and market presence.
The report cites Virtusa’s AMS automation portfolio as “among the most comprehensive in the market, covering everything from ticket routing based on natural language processing to anticipating incidents using big data analytics for IT operations data.” With Virtusa’s acquisition of Polaris in 2015, “the combined entities score well across the board on both digital customer experience and traditional application outsourcing disciplines.” Virtusa also received the highest score in the consulting and industry sector competency criterion, and among the highest scores in the agile, automation, and product development criterion.
According to the report, "clients rated VirtusaPolaris highly on its willingness to bring forth ideas for improvement unsolicited."Virtusa was also cited for being "particularly applicable to enterprises from the financial services, telecom, healthcare, and media and entertainment industries."